Warranty Information
HD E-Bikes
From the date of delivery, the warranty periods provided by Haidong for the following components are:
Component | Warranty Period | Service Content |
Motor | 2 Years | Free maintenance or replacement |
Battery |
2 Years | Free maintenance or replacement |
Frame | 2 Years | Free maintenance or replacement |
Controller | 2 Years | Free maintenance or replacement |
Brake | 1 Year | Free maintenance or replacement |
Handlebar | 1 Year | Free maintenance or replacement |
Seat tube | 1 Year | Free maintenance or replacement |
Tires | 1 Year | Free maintenance or replacement |
Pedal | 1 Year | Free maintenance or replacement |
Cushion | 1 Year | Free maintenance or replacement |
Note: If there are any quality problems with the battery, motor, and controller of the electric bicycle received from Haidong within one month from the date of delivery, Haidong will send new bikes to the client for free. |
Shipping Claim
In rare cases, the items we send will be damaged during transportation. In this case, please contact sales@hd-ebike.com and provide us with photo or video proof. We will actively solve the problems for you.
Note: We will not accept shipping damage claims after 7 days from the date of receipt of the product.
The above explanation of the warranty policy belongs to Haidong
Paselec E-Bikes
Every Paselec E-bike is covered under our manufacturer's one year all-inclusive warranty for the original owner against all manufacturing defects. Warranty parts will only be shipped within the continental United States. If you purchased a bike and had it then shipped to another country, parts will only be sent to the country in which the bike was originally sent. Paselec Bikes warrants this product, including all individual components against defects in material or workmanship as follows:Paselec Limited Warranty
Paselec’s lithium ion batteries are warrantied to be free from manufacturing defects in materials and/or workmanship for a 2 year period from the date of original purchase. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.
What Will We Not Do?
Terms of Warranty
Shipping Damage Claims
HD E-Scooters
From the date of delivery, the warranty period provided by Haidong for the following components are:
Component | Warranty Period | Service Content |
Controller | 2 Years | Free maintenance |
Frame | 2 Years | Free maintenance |
Motor | 2 Years | Free maintenance |
Battery | 2 Years | Free maintenance |
Brake pads | 1 Year | Free maintenance or replacement |
Bracket | 1 Year | Free maintenance or replacement |
Note: If there are any quality problems with the battery, motor, and controller of the electric scooter received from Haidong within one month from the date of delivery, Haidong will send new scooters to the client for free. |
Shipping Claim
In rare cases, the items we send will be damaged during transportation. In this case, please contact sales@hd-ebike.com and provide us with photo or video proof. We will actively solve the problems for you.
Note: We will not accept shipping damage claims after 7 days from the date of receipt of the product.
The above explanation of the warranty policy belongs to Haidong
Urban Drift Scooters
URBAN DRIFT 180 DAY LIMITED WARRANTY
TO QUALIFY FOR WARRANTY SERVICE
- You must present a copy of the sales receipt from an approved official store within 180 days of purchase or Order Number from urbandriftscooter.com
- The Limited 180 Day Warranty only covers parts or issues due to manufacturer defects
- Contact us at support@urbandriftscooter.com
Limited Warranty Service Process
If you discover what you believe is a defect for your Product, please contact URBAN DRIFT at support@urbandriftscooter.com. URBAN DRIFT’s technical support personnel will assist you in diagnosing and fixing any problems you may encounter in the use of your Product.
In the event we cannot help you fix the problem, you may be entitled to warranty service under this Limited Warranty.
In order to submit your Product for warranty service pursuant to this Limited Warranty, you will be asked to provide URBAN DRIFT with (i) the proof of purchase from an approved official store; and (ii) Order Number from urbandriftscooter.com
Upon verification of your eligibility, you will need to provide your name, email address, mailing address and contact telephone number in order to receive a return merchandise authorization (“RMA”) number. URBAN DRIFT must receive your defective Product within 30 days from URBAN DRIFT ’s issuance of an RMA to you. URBAN DRIFT may direct you to a designated third party for warranty repairs.
You will be responsible for the cost of shipping and insuring the shipment of your Product to URBAN DRIFT, and you assume the risk of loss in the event your Product is lost or damaged during shipment from you to URBAN DRIFT. You must include your defective Product within the original packaging or URBAN DRIFT approved packaging, which will be provided at a cost, for the shipment of the Product to URBAN DRIFT. URBAN DRIFT will not be responsible for any damages caused by your improper packaging or shipment of the Product to URBAN DRIFT.
An authorized service provider will conduct an inspection of your Product. If URBAN DRIFT determines that the problem is not covered under the Limited Warranty, URBAN DRIFT will notify you and inform you of service or replacement alternatives that are available to you on a fee basis, or URBAN DRIFT will return your Product to you unrepaired, and in such instance, you will be responsible for the cost of shipping and insuring the shipment of your Product from URBAN DRIFT to you.
For eligible warranty claims, URBAN DRIFT will service defective product with new or reconditioned parts of same or similar style at no cost to you for the service. Parts replaced by URBAN DRIFT will be retained by, and become the property of URBAN DRIFT. For eligible warranty claims, URBAN DRIFT will pay reasonable return shipping charges for the return of the product to you.
Limited Warranty Exclusions
This Limited Warranty describes the service available to you in the event your Product requires warranty service, and you may have additional protections under your local laws. This Limited Warranty does not cover and excludes damage to your Product:
- Caused by any repair that was unauthorized by URBAN DRIFT
- Caused by abuse, misuse, neglect or commercial use.
- Caused by improper charging, storage, or operation, including, without limitation, use contrary to the users’ materials, use exceeding specified height, weight and age limits, use on stairs, walls and curbs, or any extreme sport or exhibition use.
- Caused by accident, collision, riding over obstacles, racing, fire, water submersion, high pressure water spray, freezing, earthquake, dropping, severe oxidation, or chemical solvent corrosion.
- Caused from improper packaging or mishandling during shipping to the warranty-service provider.
- Caused by the use of the Product with, or any modification to the Product using, any third party product, component or accessory that is not sold by URBAN DRIFT.
- That does not arise from URBAN DRIFT’s product-design, technology, manufacturing or quality
- This Limited 180 Day Warranty does not cover minor surface blemishes, rips, tears, or other cosmetic damage due to normal use, or other intentional or unintentional damage to the product.
- This Limited 180 Day Warranty does not cover minor surface blemishes, rips, tears, or other cosmetic damage due to normal use, or other intentional or unintentional damage to the product.