Warranty Information

HD E-Bikes

From the date of delivery, the warranty periods provided by Haidong for the following components are:

Component Warranty Period Service Content
Motor 2 Years Free maintenance or replacement

Battery

2 Years Free maintenance or replacement
Frame 2 Years Free maintenance or replacement
Controller 2 Years Free maintenance or replacement
Brake 1 Year Free maintenance or replacement
Handlebar 1 Year Free maintenance or replacement
Seat tube 1 Year Free maintenance or replacement
Tires 1 Year Free maintenance or replacement
Pedal 1 Year Free maintenance or replacement
Cushion 1 Year Free maintenance or replacement
Note: If there are any quality problems with the battery, motor, and controller of the electric bicycle received from Haidong within one month from the date of delivery, Haidong will send new bikes to the client for free.

 

Shipping Claim

In rare cases, the items we send will be damaged during transportation. In this case, please contact sales@hd-ebike.com and provide us with photo or video proof. We will actively solve the problems for you.

Note: We will not accept shipping damage claims after 7 days from the date of receipt of the product.

The above explanation of the warranty policy belongs to Haidong

 

Paselec E-Bikes

Every Paselec E-bike is covered under our manufacturer's one year all-inclusive warranty for the original owner against all manufacturing defects. Warranty parts will only be shipped within the continental United States. If you purchased a bike and had it then shipped to another country, parts will only be sent to the country in which the bike was originally sent. Paselec Bikes warrants this product, including all individual components against defects in material or workmanship as follows:

Paselec Limited Warranty
Paselec’s bicycle components(accessories) including forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware are warranted to be free from manufacturer defects in materials and/or workmanship for a 5 months period from the date of original purchase. Wear and tear is not covered under warranty. Five-year warranty for the frame.

Paselec’s lithium ion batteries are warrantied to be free from manufacturing defects in materials and/or workmanship for a 2 year period from the date of original purchase. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.
What Will We Do to Correct Problems with Your Bike? 
If a component is deemed to be defective or damaged without user error we will issue a replacement part. We will assist you in replacing any defective part. We will replace any parts deemed to have been damaged during shipping. We will provide the owner a replacement product if the product can not be repaired after a reasonable number of tries as determined by Paselec.

What Will We Not Do?
Paselec will not replace any part without first seeing photos or video of the damaged part. We will not offer warranty service to second owners. We will not replace any part damaged by the user. We will not pay for any third party service or part replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component. Paselec will not cover any damage that may occur during shipping if the owner sets up their own shipping option or if the bike is shipped using a freight forwarder or similar service.

Terms of Warranty
This warranty only applies to the original owner of a Paselec bicycle. This warranty is expressly limited to the replacement of defective parts at the sole discretion of Paselec. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of parts or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance. Only in extreme cases will an entire replacement bike be issued, in these cases the original bike may have to ship to the Paselec facility for inspection/repairs before a new bike is sent out. If repairs can be made, a new bike will not always be sent. This warranty does not include consumables or normal wear and tear parts (tires, tubes, brake pads, cables and housing, grips, chain, spokes). Paselec will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized parts.
Shipping damage must be reported to Paselec within a reasonable amount of time after shipment arrival. In no event shall Paselec be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products.
Claims
All claims to this warranty must be made through Paselec. Proof of purchase may be required with any warranty request. Before making a warranty claim, we suggest that you contact our Technical Support team at service@Paselecbike.com as there may be a simple fix for your problem. Valid warranty claims will be processed through Paselec within one year of initial purchase. Warranty claims may be submitted to service@Paselecbike.com.

Shipping Damage Claims
IMMEDIATELY inspect your product(s) for damage. Freight damage claims are extremely time sensitive. We will not accept freight damage claims later than 10 days from receipt of product. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 10 days of delivery to a Paselec’s customer service representative. 

 

HD E-Scooters

From the date of delivery, the warranty period provided by Haidong for the following components are:

Component Warranty Period Service Content
Controller 2 Years Free maintenance
Frame 2 Years Free maintenance
Motor 2 Years Free maintenance
Battery 2 Years Free maintenance
Brake pads 1 Year Free maintenance or replacement
Bracket 1 Year Free maintenance or replacement
Note: If there are any quality problems with the battery, motor, and controller of the electric scooter received from Haidong within one month from the date of delivery, Haidong will send new scooters to the client for free.

 

Shipping Claim

In rare cases, the items we send will be damaged during transportation. In this case, please contact sales@hd-ebike.com and provide us with photo or video proof. We will actively solve the problems for you.

Note: We will not accept shipping damage claims after 7 days from the date of receipt of the product.

The above explanation of the warranty policy belongs to Haidong

 

Urban Drift Scooters

URBAN DRIFT 180 DAY LIMITED WARRANTY

TO QUALIFY FOR WARRANTY SERVICE

  • You must present a copy of the sales receipt from an approved official store within 180 days of purchase or Order Number from urbandriftscooter.com
  • The Limited 180 Day Warranty only covers parts or issues due to manufacturer defects
  • Contact us at support@urbandriftscooter.com

Limited Warranty Service Process

If you discover what you believe is a defect for your Product, please contact URBAN DRIFT at support@urbandriftscooter.com. URBAN DRIFT’s technical support personnel will assist you in diagnosing and fixing any problems you may encounter in the use of your Product.

In the event we cannot help you fix the problem, you may be entitled to warranty service under this Limited Warranty.

In order to submit your Product for warranty service pursuant to this Limited Warranty, you will be asked to provide URBAN DRIFT with (i) the proof of purchase from an approved official store; and (ii) Order Number from urbandriftscooter.com

Upon verification of your eligibility, you will need to provide your name, email address, mailing address and contact telephone number in order to receive a return merchandise authorization (“RMA”) number. URBAN DRIFT must receive your defective Product within 30 days from URBAN DRIFT ’s issuance of an RMA to you. URBAN DRIFT  may direct you to a designated third party for warranty repairs.

You will be responsible for the cost of shipping and insuring the shipment of your Product to URBAN DRIFT, and you assume the risk of loss in the event your Product is lost or damaged during shipment from you to URBAN DRIFT. You must include your defective Product within the original packaging or URBAN DRIFT approved packaging, which will be provided at a cost, for the shipment of the Product to URBAN DRIFT. URBAN DRIFT will not be responsible for any damages caused by your improper packaging or shipment of the Product to URBAN DRIFT.

An authorized service provider will conduct an inspection of your Product. If URBAN DRIFT determines that the problem is not covered under the Limited Warranty, URBAN DRIFT will notify you and inform you of service or replacement alternatives that are available to you on a fee basis, or URBAN DRIFT will return your Product to you unrepaired, and in such instance, you will be responsible for the cost of shipping and insuring the shipment of your Product from URBAN DRIFT to you.

For eligible warranty claims, URBAN DRIFT will service defective product with new or reconditioned parts of same or similar style at no cost to you for the service. Parts replaced by URBAN DRIFT will be retained by, and become the property of URBAN DRIFT. For eligible warranty claims, URBAN DRIFT will pay reasonable return shipping charges for the return of the product to you.

Limited Warranty Exclusions

This Limited Warranty describes the service available to you in the event your Product requires warranty service, and you may have additional protections under your local laws. This Limited Warranty does not cover and excludes damage to your Product:

  • Caused by any repair that was unauthorized by URBAN DRIFT
  • Caused by abuse, misuse, neglect or commercial use.
  • Caused by improper charging, storage, or operation, including, without limitation, use contrary to the users’ materials, use exceeding specified height, weight and age limits, use on stairs, walls and curbs, or any extreme sport or exhibition use.
  • Caused by accident, collision, riding over obstacles, racing, fire, water submersion, high pressure water spray, freezing, earthquake, dropping, severe oxidation, or chemical solvent corrosion.
  • Caused from improper packaging or mishandling during shipping to the warranty-service provider.
  • Caused by the use of the Product with, or any modification to the Product using, any third party product, component or accessory that is not sold by URBAN DRIFT.
  • That does not arise from URBAN DRIFT’s product-design, technology, manufacturing or quality
  • This Limited 180 Day Warranty does not cover minor surface blemishes, rips, tears, or other cosmetic damage due to normal use, or other intentional or unintentional damage to the product.
  • This Limited 180 Day Warranty does not cover minor surface blemishes, rips, tears, or other cosmetic damage due to normal use, or other intentional or unintentional damage to the product.